About Keene Luxury Travel

Keene Luxury Travel (Formerly Brown and Keene Travel)

In January 2015, we changed our name from Brown and Keene Travel to Keene Luxury Travel. With the building of our new offices we decided this fresh start warranted a change in the company name. There is no change in ownership or staff, it is simply a perfect and opportune time for a name change. We are in the process or updating our webpages, business cards, and business stationary and this is a daunting task which will take place in stages. Therefore until this process is complete, you may find both the name Brown & Keene Travel as well as Keene Luxury Travel on our website and in our correspondence with you. We are excited about this new phase of the business and look forward to our continued relationship with all of "you" our valued clients. New things to come include value priced business air options (ask your Travel Consultant for details), and special shore excursion options.

Origins of Brown and Keene

Brown and Keene opened in 1979 as a personnel placement firm. Our staff has won numerous awards over the years for top production. Ngaire Keene was active in the industry and served as President of the Texas Association of Personnel Consultants and received the Norval Locke Achievement award, the highest recognition possible within this industry. In 1995, Ngaire became sole principal of the company.

Addition of the travel company to Brown and Keene

After 20 years in the personnel business, a desire to focus on their passion for travel resulted in the addition of a new company in 1999, Brown and Keene Travel. Ngaire and her husband Ken have always enjoyed traveling and had sailed on over 40 cruises before opening the travel agency.

Luxury Cruises

Wishing to specialize in luxury cruises in the beginning, Brown and Keene selected and only represented Radisson Seven Seas Cruises, now named Regent Seven Seas Cruises. As the years have passed other luxury cruise lines have been added to the list of products Brown and Keene sells. Expertise and service is the keystone to the success of Brown and Keene. All the cruise lines we represent have been experienced personally by a staff member. We keep current with our knowledge with all staff members traveling a minimum of once a year on one of the cruises that we sell.

Hosted Cruises

From the beginning, Ngaire and Ken have hosted group cruises with individuals who enjoy traveling with others that share the same love of discovery and the comfort of a luxury cruise. This ultimately gave birth to www.luxurycruisetalk.com as a talk board for communication between those who often travel on escorted cruises and a source of information for any traveler. The forum is open to any who wish to read or participate.

Hosted Land Tours - South Africa and Egypt

In 2003, a group of clients requested Ngaire and Ken host a luxury safari to South Africa. A scouting trip was planned to South Africa by Ngaire and Ken to be sure that this was a venture they wished to undertake. This trip was the beginning of a love affair with South Africa. Ken and Ngaire have made numerous trips to South Africa to visit over 65 camps in Southern Africa and have the extensive knowledge necessary to plan and ensure a truly exceptional safari. Brown and Keene have organized many safaris for individuals and by 2013 there have been nine customized escorted groups to South Africa. 2016 and 2017 are sold out with a waitlist for 2018.

In 2008, another client requested a hosted group trip to Egypt. With several trips to Egypt already experienced by Ngaire and Ken, a custom trip was organized. The experience was so wonderful that it was decided to offer another trip hosted trips to Egypt in 2012. Now that the situation in Egypt has improved, another trip is planned for March 2016.

http://www.ngaire.smugmug.com This website show pictures from escorted trips from unique destinations. Antarctica, Arctic, Machu Picchu, Africa, India plus other pictures relating specificially to Keene Luxury Travel.

Keene Luxury Travel Staff

Initially only Ngaire worked in travel, but the business grew rapidly and soon long time staff members Linda Litteken and Susan Walsh became involved in travel. Susan Wempe, our office manager, became involved in both companies. With a need for more staff, Julie Rodriguez, a past Brown and Keene employee, returned to Texas and re-joined Brown and Keene in 2004. Jennifer Bullock, a past Regent Seven Seas Cruises employee, joined Brown and Keene in 2010. In 2011, Clay Keene joined the full time staff of Brown and Keene having worked as an outside sales representative for the company for many years. In 2012, Penny Stafford joined Brown and Keene.

In 2015, we launched the "Where In The World Is Your KLT Consultant" webpage where you can see the first-hand the knowledge and experience that our staff has with travel and with the cruise lines and hotels we offer. See also, Our Staff Picture Gallery.

KLT logoToday's Keene Luxury Travel

Keene Luxury Travel (formerly Brown & Keene Travel) is a top producing firm for the companies we represent and are very appreciative to our wonderful clients who have made the business what it is today. Without the support and referrals from our clients, the business would not grow. The focus of all the team members of Keene Luxury Travel is to offer exemplary service and assist our clients in every way possible.

The clients that travel on a regular basis on our hosted cruises and tours have formed relationships with the Keene Luxury Travel staff and other clients that are quite remarkable. Of all the success Keene Luxury Travel has been fortunate to experience; this is the most valued and priceless aspect of the travel company and one that I know all those involved treasure.

2015 Key Account Partner of the Year
- from Regent Seven Seas Cruises

key account partner 2015“Regent Seven Seas is pleased to recognize Keene Luxury Travel as our Key Account Partner of the Year for 2015. Keene Luxury Travel has been a longstanding partner to Regent Seven Seas and has consistently supported our three ships in the past and is having an exceptional year in 2016 including the Seven Seas Explorer. Their hallmark and strength are their groups, escorted by Ngaire and Ken and with each team member hosting a specific sailing date. In addition, their innovative marketing platform, Luxury Cruise Talk, is a great forum for discussion. When you combine this with their fantastic customer service, it’s a winning combination. We thank them for their continued support and are excited to recognize their accomplishments with this award.” -Jason Montague, President, Regent Seven Seas

The Staff of Keene Luxury



Ngaire Keene, MCC, STE

— President

  • Africa Destination Specialist
  • AmaWaterways Specialist
  • CLIA Master Cruise Consultant (MCC)
  • New Zealand Destination Specialist
  • Regent Seven Seas Cruises Specialist
  • Signature Travel Expert (STE)
  • Silversea Cruises Specialist


Linda Litteken, ACC

— Executive Vice President of Sales

  • Africa Destination Specialist
  • Bon Appetit Magazine Tastemaker in Travel
  • CLIA Accredited Cruise Consultant (ACC)
  • New Zealand Destination Specialist
  • Oceania Online Booking Agent
  • Regent Certified Cruise Consultant
  • Silversea Online Booking Agent




Susan Walsh, ACC

— Executive Vice President of Sales

  • Travel Agent Central's Top 25 US Agents for 2016
  • Bon Appetit Magazine Tastemaker in Travel
  • Africa Destination Specialist
  • CLIA Accredited Cruise Consultant (ACC)
  • Crystal Cruises Expert Travel Agent
  • Master Kenya Authorized Travel Specialist
  • New Zealand Destination Specialist
  • Oceania Cruise Sales Specialist
  • PG Cruises PEARLS Acccredited Partner
  • Regent Certified Cruise Consultant
  • Silversea Online Booking Agent
  • Tauck Agent Achiever

Clay Keene

— Executive Vice President of Operations & Sales

  • Regent Certified Cruise Consultant
  • Silversea Online Booking Agent
  • Oceania Online Booking Agent

Nancy Golden

— Luxury Travel Specialist

  • Regent Luxury Cruise Expert
  • Silversea Specialist
  • Oceania Cruise Sales Specialist
  • Ama Waterways Specialist
  • Uniworld River Cruise Specialist
  • Tauck Specialist

Julie Rodriguez

— Executive Vice President of Administration & Sales

  • Africa Destination Specialist
  • Avalon Waterways Specialist
  • Certified Tahiti Tiare Agent
  • Master Kenya Authorized Travel Specialist
  • New Zealand Destination Specialist
  • Regent Certified Cruise Consultant
  • Silversea Online Booking Agent
  • Oceania Online Booking Agent

Susan Wempe

— Vice President of Finance

  • Regent Certified Cruise Consultant
  • Silversea Online Booking Agent
  • Oceania Online Booking Agent

Jennifer Bullock

— Administrator

  • Regent Dashboard Access Agent

Penny Stafford