Regent Seven Seas is pleased to recognize Keene Luxury Travel as our Key Account Partner of the Year for 2015. Keene Luxury Travel has been a longstanding partner to Regent Seven Seas and has consistently supported our three ships in the past and is having an exceptional year in 2016 including the Seven Seas Explorer. Their hallmark and strength are their groups, escorted by Ngaire and Ken and with each team member hosting a specific sailing date. In addition, their innovative marketing platform, Luxury Cruise Talk, is a great forum for discussion. When you combine this with their fantastic customer service, it’s a winning combination. We thank them for their continued support and are excited to recognize their accomplishments with this award.
Ken and I became clients of Ngaire and BK in 2006. We were looking for a luxury travel agent who could help us with our wish to spend more time seeing the world, someone who had a wealth of knowledge, excellent communication skills and who would make us feel confident that we were with the best person possible to help us. We feel incredibly fortunate that we found Ngaire. We could not have met anyone better to help us both for cruising and our land trips.
At all times, she has been fantastic to work with, answering emails almost as soon as I’ve sent them (amazing since we live in Australia), answering every question in detail however minor or insignificant, always willing to find out and advise when the answer isn’t to hand straight away. And most of all, has always made us feel that we’re important to her and her team.
On occasions when Ngaire has been away from the office, Clay or another of her [KLT] team has given us exactly the same level of service. We feel like we know them and we’ve never met. Whether it’s Ngaire or another member of her team its always been an absolute pleasure working with them.
We really appreciate that our cruise bookings are always monitored for price adjustments so that we always get the best deal. We are informed immediately if the price has been reduced and a new statement is issued at the time.
We have also been on many hosted land trips with Ngaire and Ken. Everytime its been a joy to sit back and have all the details taken care of whilst we just enjoy ourselves. So much work goes on quietly in the background to make sure everyone has the best possible experience. No one could fine tune a land trip as well as Ngaire – her attention to detail is incredible.
So, thank you Ngaire and your team for all the help you’ve given us in the past and for all the wonderful trips we have planned in the years ahead.
Would you use a travel agent whose office is a thousand miles from your home? That sounds awkward, doesn't it? Well, over the past fifteen years my wife and I have arranged fifteen cruises using Keene Luxury Travel, whose Dallas office is a thousand miles east of our Tuscon home. Why? Keene Luxury Travel provides the two things we most value in a travel agency - knowledge and responsiveness. The depth and breadth of their cruise industry knowledge has consistently led us to the right cabin on the the right ship with the right itinerary to best meet our interests. Communicating with them, whether by phone or by email, has always been prompt and efficient. So even if you live a thousand miles from Dallas, when you are ready to plan your next trip, consider using Keene Luxury Travel to help fine-tune the details. Our experience suggests that you will be delighted with the result.
Would like you to know how much Kathleen and I appreciated your assistance in making our Mediterranean Cruise a wonderful experience. It was flawless from start to finish. The attention to detail made it flawless. Your suggestions on excursions were right on. We would recommend the Regent line for anyone. I like the all inclusive. Great job. Our stay in Barcelona was perfect. Hotel Claris was a real highlight and centrally located to all attractions. Please refer anyone to us who might have some questions about the trip or Keene Travel. We would highly recommend you. Thanks to all who were involved.
I first used Keene Luxury Travel in 2007 for a Regent cruise , after I had heard of Ngaire and KLT via fellow passengers on a Regent cruise around the southern tip of South America. They were so pleased with her service I started to use her as my travel agent. With over 200 nights on Regent cruises since 2007 I could not be happier with her knowledge and expertise in the cruise area. I have also used Ngaire for 50 nights on Silversea, a land tour of Egypt, a land tour of China and four safari trips to South Africa. For cruises, special land trips and safaris I could not recommend KLT more highly. Through my travels with Ngaire I have met so many nice, fun people that have become friends I treasure the decision I made back in 2007 to contact Ngaire. Of course I look forward to new places and experiences in my future travels but perhaps more important is the ability to spend time with the many special friends I have made on the past travels along with the new friends I expect I will meet that are clients of KLT. My life is much richer as a result of my travels during this important period of my life. I have had the good fortune to meet all of the agents at KLT and find them all equal in ability to Ngaire. Perhaps a small disclosure is needed. Because of the cruises and land trips with Ngaire and her husband Ken they have become much more than my travel agent they are very good close friends.
The worst day in our travel life will be the day Susan Walsh decides to retire, but until then (which hopefully will be far, far in the future) we will continue to have the pleasure of working with her. Her knowledge, experience, attention to detail, and efficiency are things we have relied on for many years and will happily continue to rely on in the future.
With our love of all kinds of traveling came the headaches of making the arrangements. Even with the internet it was difficult to find the service we needed, the guide who was perfect or the accommodations that truly looked like the picture. Jim and I bless the day we met Ngaire and Keene Luxury Travel well over ten years ago. We know our trips will be well planned. As hassle free as possible with great traveling companions who have the same love of travel that we do. We also know that Ngaire will try to get us the best deal available and she and her staff continue to monitor our trip until we depart to be sure that all the details are taken care of and that we get all deals offered. Thank you Ngaire for making our travel life a dream come true.
My wife and I have been working with Brown and Keene since 2005 in planning our cruises. It was our luck to have been told about them by a fellow passenger in 2004 and since then they have helped us with all of our cruises. Most of our trips have been with Regent Cruise Line with some Oceania cruises and a Tauck river cruise added on occasion. Initially, we worked with Ngaire but as the years passed we have had the pleasure of involving everyone else in the office and now, most recently, her son Clay. Our upcoming cruise in July includes our children and grandchildren, thus coordinating the whims of eleven people in four families. Our following cruise in November involved cancelling an existing September cruise and setting up the subsequent cruise, a challenge in many respects. Needless to say these two cruises have required more than their usual efforts, patience and good humor. It must be said that the entire staff is very pleasant, very knowledgeable, very professional and represent your needs completely. It's a real pleasure to work with Brown and Keene and we sincerely and highly recommend them without any hesitation.
Clay was recommended to my wife and I by friends who are avid travelers. Our experience with KLT, in general, and Clay, in particular, is that we have always gotten very knowledgeable service and with our best interests in mind.
The team at Brown and Keene is simply amazing. They have earned this testimonial. We have used them on multiple vacations. They are incredibly timely, on-time, knowledgeable and go the extra mile. We thought we’d decrease the number of uses for travel agents but with Brown & Keene we are using them more because of their resourcefulness and special skills. We would highly recommend using them.
We have traveled extensively in the past but have never experienced the thoughtful, professional, and prompt service that you afforded us on our most recent cruise. Any questions or concerns we had were immediately addressed. In addition, your prices are as good or better than any other agent we have used. We would recommend Keene Luxury Travel's services unequivocally.
We would like to express our sincere thanks and appreciation for the exceptional services you have provided on our behalf as well as the many little things that are above and beyond the call of duty. Not only have you been very professional, efficient and considerate: the personal attention and dedication you give to each client and booking is far superior to anything we have ever experienced. Time and again you have "gone the extra mile," to insure an enjoyable and memorable experience. All of our dealings have been pleasant and painless. The peace of mind we enjoy is due to the complete trust and confidence we place in you and your ability. We can't recommend your services enough and look forward to a long and happy relationship. Keep doing your "Magic"!
I am writing to express my appreciation and satisfaction of the numerous cruises Keene Luxury Travel has arranged for me. Our best cruises were the ones that you escorted. Your wealth of research, experience and knowledge of the destinations allowed us to use are time and money on the best tours and sights. Each vacation was well planned with no unpleasant surprises. Everything you promised, you delivered many times over. The quality of the companies that you represent are far superior to the cruise lines I used to use. See you in Alaska,
Linda Litteken is absolutely the best! Linda ensures that every detail has been addressed and that your vacation is seamless without any hitches. We have now booked our fourth cruise through Keene Luxury Travel and are completely sold on their recommendations. We have employed travel agents in the past and were disappointed. Then we found Ngaire and Linda!
I want to send you a short note indicating what a superb job Susan Walsh does for her clients. She is knowledgeable, thorough, demonstrates initiative, handles all items on a timely basis, and is very personable. I have great confidence in Susan's ability. It is a pleasure to deal with her.
Ngaire, we just wanted to let you how much we appreciate the friendly business relationship we have had with you and Keene Luxury Travel Travel. It's a pleasure to work with people who know the meaning of efficiency. We would also like for you to know how pleased we are with the outstanding service Julie Rodriguez has given us. As usual, she has gone to great lengths to help us with our somewhat complicated Alaskan cruise details. We have always been able to rely on her courteous service and she consistently makes extra efforts to assist us. We will continue to recommend your company because of our total satisfaction with your staff's travel knowledge, efficiency, and courteous service.
Ngaire, you are wonderful (as I am sure hundreds have told you before) and incredibly prompt with advice and answers even before a booking is made. There are hundreds of websites and agents out there (some of which I have used) but Keene Luxury Travel are top notch.
I contacted Ngaire after seeing her agency recommended on a web-site and called to see what she could arrange for a Paul Gauguin cruise for our 10th anniversary. She was so pleasant to talk with, sent me an amazing amount of information and was very pro-active in securing me the best possible fare. Later, when my sailing was chartered, she really went "above and beyond" in notifying me as quickly as possible, making sure everything was as positive as possible given my disappointment and going to bat for me with Regent to make sure I was taken care of when re-scheduling. She has always answered my questions promptly, thoroughly and most importantly, pleasantly, no matter how small or even silly the question. I wouldn't hesitate to use her again and would give her my most sincere recommendation.
The amount of personal attention that I get from Ngaire is incredible. Honestly, I probably would have paid more for that kind of personalized service, but Ngaire's prices actually beat everyone else's! She's honest, prompt, conscientious, knowledgeable and she "goes to bat" for me as if I were her only client. Ngaire makes planning a vacation an exciting experience.
I can’t recommend the services of Ngaire enough! I have told everyone I know about how wonderful she is and how much she did to make our cruise to the French Polynesian Islands absolutely perfect. She answered all of my questions to perfection and really knew the m/s Paul Gauguin much better than anyone we had previously spoken with. I went to Tahiti armed with all the knowledge and advice I could ever need and it didn’t take long to realize how invaluable her input was to our vacation. We were feeling confident with our travel agent expertise, but within a few days we discovered our trip was costing much less than any of our fellow passengers due to Ngaire’s negotiating and group discount. We loved the trip so much that we decided to stay a second week! I sent Ngaire an e-mail and she handled all the details without having to speak to me at all. I basked in the sun while she took care of every last arrangement. The best part is our two week vacation cost less money than most of the other travelers’ one week! It pays (in more ways than one!) to use a savvy travel agent you can trust, and I am 100% confident in Ngaire. We just booked for two more weeks in March! Dear Clay and Nicole, The second best thing that happened during our time in Paris was receiving the lovely bottle of wine from you both. The best thing was the fabulous trip that you crafted for us. From our arrival at the lovely (and quiet) Hotel Melia to the stellar seats on the Seine Cruise to the charming Valerie as our guide. It all went perfectly. Everyone was in their place at the proper time so it was not only a glorious trip but a stress-free experience. Thank you for all you both did to make it the trip-of-a-lifetime. Looking forward to more adventures! Fondly...