Ken and I became clients of Ngaire and BK in 2006. We were looking for a luxury travel agent who could help us with our wish to spend more time seeing the world, someone who had a wealth of knowledge, excellent communication skills and who would make us feel confident that we were with the best person possible to help us.
We feel incredibly fortunate that we found Ngaire. We could not have met anyone better to help us both for cruising and our land trips.
At all times, she has been fantastic to work with, answering emails almost as soon as I’ve sent them (amazing since we live in Australia), answering every question in detail however minor or insignificant, always willing to find out and advise when the answer isn’t to hand straight away. And most of all, has always made us feel that we’re important to her and her team.
On occasions when Ngaire has been away from the office, Clay or another of her [KLT] team has given us exactly the same level of service. We feel like we know them and we’ve never met. Whether it’s Ngaire or another member of her team its always been an absolute pleasure working with them.
We really appreciate that our cruise bookings are always monitored for price adjustments so that we always get the best deal. We are informed immediately if the price has been reduced and a new statement is issued at the time.
We have also been on many hosted land trips with Ngaire and Ken. Everytime its been a joy to sit back and have all the details taken care of whilst we just enjoy ourselves. So much work goes on quietly in the background to make sure everyone has the best possible experience. No one could fine tune a land trip as well as Ngaire – her attention to detail is incredible.
So, thank you Ngaire and your team for all the help you’ve given us in the past and for all the wonderful trips we have planned in the years ahead.
Africa Tour Testimonials
Usually, I like to handle my own travel plans on land domestically and overseas without a middleman but I was having difficulty with our travel plans to South Africa. There are so many small planes used and so many different small camps that I became frustrated in waiting to get a response. Since I had used Ngaire for some past Radisson cruises she immediately came to mind as a viable choice to help us out. Not only is Ngaire knowledgeable but she is very efficient. She makes you feel like you are her only client. Ngaire has visited Africa numerous times and has first hand knowledge of the area and facilities available for all different price ranges. I would email Ngaire with suggestions and questions about the trip and she would usually answer me within a couple of hours. Our trip went very smoothly and it was a trip we will always remember. I would not hesitate to use Ngaire in the future and hope someday she will decide to handle China.
Egypt Tour Testimonials
A note to thank you for arranging the most wonderful trip to Egypt and Jordan. We especially appreciated the time taken by the Egyptologists to explain all the sites in a manner that we could understand with just the right amount of detail. As they were with us every step of the way they became more than guides but friends. That makes for a memorable experience. Before we left home we were a little concerned about being in such a foreign land with a culture so different from ours. That was a concern that left us from our first introduction to our Egyptologists and the other staff from South Sinai Travel. It was interesting to see and learn how important the safety of tourists such as our group is to the country of Egypt. From our steps off the plane where we were met by the escort that managed all the arrival details from getting our visas to our luggage to all the final departure this was a most wonderful trip. As you advised a trip to Egypt must include a cruise on the Nile and a visit to Abu Simbel. How correct you are. The evening at the home of the owner of South Sinai Travel was a night we will always remember. What a fantastic experience. We can not wait to place ourselves in your fine hands for our next adventure.